Shipping & Returns - Lanbo

We want you to be completely satisfied with your Lanbo products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

 

30-Day Return Period

If the item is received in good condition, but you change your mind and would like a full refund of the item price (freight excluded), the item must be returned within thirty days from the date the merchandise was received. However, we will charge you for the shipping cost of the return. Please contact us for instructions on the return.

 

Special Orders

On personalized, customized and special orders, orders of parts, we do not accept returns or exchanges unless the product arrived damaged or was customized incorrectly. We must be informed within 5 days of receipt that the item is damaged or defective.

 

Damaged, Defective or Incorrect Items

If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. Items received damaged should be refused or appropriately noted as damaged prior to signing for them. Failure to do so limits the ability to file a claim with the carrier and may result in the customer being responsible. Shipping cost will be paid for by Lanbo within 30 days for all defective or incorrect items. Damaged shipments are evaluated with the carrier and handled on a case by case basis.

 

After 30 days

If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 20% restocking fee. Damaged items after 30 days can not be returned. For information on what our Warranties include, please see the warranties info on each product detail page. If you would like to arrange an exchange for a different Lanbo item, please contact us.

 

Shipping & Handling Fees

Shipping & Handling fees will only be refunded or paid for by Lanbo within 30 days if the item is defective, damaged, or an incorrect item was shipped.

 

Missing Item or Damaged Product Fee

If you decide to return a fully functioning item and upon examination of the return, Lanbo determines the purchase has missing items or has been damaged, Lanbo will charge a fee to cover the expense. A fee will be charged for any returned product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

 

Personal Items/Data

Please remove all personal items or data before returning any products. We are not responsible for any personal items or data left in or on these items.