Shipping Policy

We owe it to our loyal customers to inform them of their product shipment every step of the way. When you order with us, we will provide a specific tracking number after each purchase, and be there to help you handle your order carefully to ensure you receive quick, safe, and reliable delivery service.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

General Order Shipment

If your order is in stock and we process the charges to your credit card, most items will typically ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@winefridgepros.com.

Door To Door Freight Service

Ground shipping is free to all locations within the 48 contiguous states. When shipping to Hawaii, Alaska, and Canada, additional fees may apply, please contact sales@winefridgepros.com before you place an order. Sorry, we cannot ship items to a P.O. box.

Please note: Free Shipping does not include White Glove Service. If you require White Glove Delivery service where they unpack it, place it where you want it, and remove the packing materials, it will require additional charges. Please call us at (844) 368-9463 if you would like to upgrade to White Glove Service.

Backorders

If for some unforeseen reason, an item is no longer available or will be backordered for an extended period of time, you will be notified immediately. Most items on this website are generally available to be shipped within 1-14 business days. Once shipped, most products will arrive within 3 to 7 business days depending on the destination.

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item have been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team at (844) 368-9463.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@winefridgepros.com and we assist in resolving the issue immediately.

Cancellations & Refunds

Orders returned, for reason other than a defective item, are subject to a restocking fee that is equal to 35% of the price of your order. You (the buyer) are responsible for any return freight costs for BOTH directions (from the warehouse to you, and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item (product must be returned within 15 days, new, unused, and in original packaging). Refunds will only be issued to the original credit card that you use when placing your order. Orders canceled later than 24 hours after purchase are subject to a 15% cancellation fee.

Please make sure to measure the necessary space requirements, etc. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary from 1-5 years depending on the company.

International Commercial Shipments

Wine Fridge Pros can help you navigate the complex shipping arrangements for International Commercial Shipping by air or cargo shipments.

Safeguards

Wine Fridge Pros enlists the appropriate physical, electronic, and standard procedural safeguards to assist in protecting against any loss, misuse, or alteration of any information you may provide our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data.